Assam Power Distribution Company Limited (APDCL) is a public limited company wholly owned by the Government of Assam. It was incorporated on the 23rd day of October’2009 and has been registered under Indian Companies Act’1956.
The main purpose of forming the Company was to take over, manage and operate the electricity distribution system, assets, liabilities, undertaking of the erstwhile Assam State Electricity Board (ASEB) pursuant to a notified transfer scheme in terms of Part XIII of the Electricity Act, 2003.
The primary Business of the Company is:
In carrying out the work of supplying power, APDCL reaches out to every part of the state. The company is serving the people of Assam with a consumer base of more than 33 lakhs. This is growing year by year.
To be the catalyst for Holistic Growth of the State of Assam by powering Agriculture and Industry; lighting homes – rural and urban & generating internal resources for continually improving Technology & Delivery System to induce Customer Delight.
Our Commitment is to make Assam Power Distribution Company (APDCL) the pride of ASSAM. According to the employees of APDCL, the following 15 KEY TASK AREAS should be undertaken to achieve Our Mission:
APDCL is currently providing electricity to more than 33 Lakhs consumers throughout Assam along with major industrial centers situated in Assam such as Hindustan Paper Corporation Limited (Badarpur), Cement Corporation of India (Bokajan), Brahmaputra Gas Crackers & Petrochemicals Limited (Dibrugarh) etc.
Moreover, APDCL has taken various initiatives towards sustainable development such as new and renewable energy projects (solar & wind), energy efficiency program (distribution of LED at subsidized cost) etc.
The details of various services provided by APDCL are mentioned below:
|Tariff related information||Offline / Online||Consumers can collect tariff booklet from our sub-division offices by paying a nominal fee Or they can visit our official website www.apdcl.org||To provide information on tariff rates charged by APDCL for different categories depending on the purpose and connected load|
|Payment of electricity bills||Offline / Online||Consumers can pay their bills at cash counters of respective sub-divisions or customer service centers (if available) or they can pay online at www.apdcl.org||Payment of bills|
|Recharge of prepaid meters||Offline / Online||Consumers can recharge their prepaid meters at the sub-divisions or they can recharge online at www.apdcl.org||Recharge of meters|
|Registration of new connection||Offline / Online||Prospective consumer can register for a new connection the respective sub-divisions or customer service centers (if available) or they can register online at www.apdcl.org||Registration of a new LT connection|
|New Service connection||Offline / Online||The consumers will have to visit the concerned sub-division after registering in offline or online mode For HT Connection, consumers are not required to register, they can directly apply at the respective sub-divisions offices Moreover, business entities can apply online through the EODB portal at www.easeofdoingbusiness inassam.in||After the registration process is completed (offline or online mode), the concerned sub-division will intimate the consumer about the next steps involved such as joint feasibility study, payment of various costs etc.|
|Change in existing connection such as Name change, load change etc.||Offline||Consumers will have to visit the concerned sub-division for their required change.||The sub-division office will intimate them about various test reports, costs involved etc.|
|Energy calculator||Online||This facility is available online at www.apdcl.org||It helps the consumers to compare the energy consumption of various electrical equipment installed at their premises and take necessary steps to reduce / optimise their electricity consumption|
|24x7 centralized customer care center||Offline / Online / Telephone||Consumers can call at ‘1912’ from their mobile / landline phones Or they can give complaint at local fuse-off call centers / Complaint Both Or they can mail at email@example.com for online payment related queries||To address various types of complaints / suggestions from consumers regarding power supply, voltage related issue, billing / payment information, power theft reporting etc.|
|Power theft / Misuse reporting||Offline / online / Telephone||Citizens can contact at our sub-division /division/circle offices Or they can report directly at www.apdcl.org||Concerned citizens can report about any power theft / misuse incident at all offices under APDCL. This will help in penalizing such miscreants and help improve supply. Confidentiality will be maintained about the informants.|
|Projects / Schemes||Offline / Online||Consumers can contact at our sub-division /division /circle/HQ offices Or they can visit at www.apdcl.org||Consumers / Citizens can request for various projects / scheme related information going on his locality or any other place of Assam|
The details about various online services offered by APDCL are given below:
Assam Power Distribution Company Limited (APDCL) provides an essential service to the people of Assam. In carrying out the work of supplying power, APDCL reaches every part of the state. The company is serving the people of Assam with a consumer base of more than 33 lakhs. This is growing year by year.
APDCL has been striving hard to improve its efficiency and performance and to give quality services to the consumers. APDCL has initiated various reform processes- both structural and operational- by reducing the transmission and distribution losses, providing Information Technology solutions and improving overall performance.
Details & information on the activities of the Organization as well as services offered is available at APDCL’s website www.apdcl.org